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OUR CONSULTANTS

    CARL BRAUNLICH, D.B.APRISCILLA HARTJOHN KANTOR, Ph.D.LAUREN KEITH, Ph.D.MARLY A. MERENDA
    RUBEN R. MORFINSHARI MRAZJOESEPH V.RAFFA, Ed.D.STEVEN SCHULTZ, Ph.D. |   |  JEFF TOISTER


CARL BRAUNLICH, D.B.A.

Dr. Carl Braunlich has more than 30 years of extensive business experience including 15 years as a professor and consultant. Dr. Braunlich is an Associate Professor with University of Nevada, Las Vegas. He teaches and consults in the areas of strategic knowledge management, performance management, organizational development, performance-based instructional design, and the development of enterprise-wide learning management systems. 

Dr. Braunlich has been on the faculties of Cornell University, Purdue University and the University of the West Indies. He is a Founding Fellow of the Purdue University Teaching Academy and is included in Purdue University's Book of Great Teachers. He is a recognized leader in the development of academic enterprise course management programs.

He received his BS and MS Degrees from Cornell University and a Doctorate in Business Administration (DBA) degree from United States International University in San Diego, California.

PRISCILLA HART

Priscilla has more than 20 years experience in organizational development and training working with organizations in many industries including healthcare, technology, manufacturing, finance, construction, consumer goods, airline, hospitality, auto, utilities and government.

Her primary areas of practice include management and executive development, organizational design, team building and design, customer service, interpersonal skills, process improvement, culture change, defining vision and values, selection and assessment. She is a certified job analyst and assessor. She also has an extensive background in e-learning.

Priscilla previously served as vice president for I2cyber. She spent five years as a consultant and master trainer for DDI, an international training and consulting organization and five years as a senior learning manager for SmartForce (now Skillsoft). She started her career with IBM Corporation and Cullinet Software.

She received her BS Degree in Marketing from Indiana University and her MS Degree in Management/ Organizational Development from Georgia State University.

JOHN KANTOR, Ph.D.

John has over 20 years of experience as a consultant in government and public sector organizations.  He has also been an Associate Professor at the California School of Business and Organizational Studies at Alliant International University for the past 12 years.

He implemented large-scale organizational change projects involving thousands of uniformed and civilian employees at the US Navy.  He was in charge of organizational surveys that involved the approval and coordination of dozens of survey projects per year that involved job satisfaction, compensation, benefits, organizational climate, sexual harassment and various other topics.

He is an expert in compensation studies and in training graduate students in this field.  He has managed and evaluated projects in a wide range of industries and levels over the past decade.  Because of his expertise in survey work, he also heads the various projects done through Alliant in the field of survey-guided feedback and the newer field of on-line surveys.

As an Associate Professor, John has taught a variety of courses, including Organization Behavior, Organizational Development, Work Motivation, Fundamentals of Compensation, Human Factors, Survey-guided Feedback and a variety of others.  He has presented the results of his research at national and international conferences.

John earned his MBA at Wichita State University and his Ph.D. in organizational psychology at the California School of Professional Psychology.  He is a Member of American Psychological Association, Society of Industrial and Organizational Psychology and Western Psychological Association.

LAUREN KEITH, Ph.D.

Dr. Lauren Keith is an organizational consultant with extensive experience in leadership assessment, leadership and management coaching and development, training development and implementation, performance management and organizational surveys.  She has developed organizational effectiveness programs for a wide variety of industries including government agencies, manufacturing, sales, public sector and financial institutions.

In more recent projects, Lauren has facilitated team awareness and development efforts and company culture change starting with leadership and continuing on through the organization.  Other projects include development, analysis and implementation of organizational surveys (both employee and customer), action planning based on survey or assessment results, group facilitation and various forms of Human Resources support.  Lauren is also an experienced trainer and instructional designer, developing programs for a wide variety of corporate clients on a range of topics that include management skills, stress management, time management, team development, and performance management.

Dr. Keith received her Master’s degree and Ph.D. in Industrial/Organizational Psychology from the California School of Professional Psychology in San Diego, and holds a Bachelor’s degree in Psychology from Tufts University.  She has also served as an adjunct faculty member at Alliant International University (formerly the California School of Professional Psychology).  She is a past Board Member for the San Diego Chapter of the Association for Talent Development and member in the San Diego Chapter of the Society for Human Resource Management.  She is a certified Senior Professional in Human Resources (SPHR). Dr. Keith is also a certified Success Coach.

MARLY A. MERENDA

Marly specializes in organizational development training, consulting and coaching across a variety of industries.  The focus of Marly’s practice is to develop, align and balance an organization’s people, processes, structure and work environment.  Her emphasis has been in the areas of organizational assessments, business process redesign, career transition, performance management, employee selection/retention, and work-life balance.  Marly’s clients have ranged from small start-ups to large corporations in diverse industries including finance, biotechnology, information technology, telecommunications, healthcare, manufacturing, and government.

Over the last ten years, Marly has been instrumental in large scale, corporate initiatives involving leadership development, business process reengineering, and custom assessment processes.  Some clients whom she has served in this capacity both domestically and internationally include Motorola, Linkage Incorporated, GenProbe, San Diego Gas & Electric, and Sempra Energy.  Her work also includes successfully transitioning downsized employees and managers back into the workforce through both seminars and individual coaching sessions.  A partial list of clients whom she has served in this capacity includes Hewlett Packard, MP3.com, NFL San Diego, SAIC, McGraw Hill, Qualcomm, Copper Mountain, Aetna, Greenpoint Credit, Lockheed Martin, and Computer Associates. 

Marly has developed and delivered customized training tools and provided developmental coaching sessions for hundreds of individuals ranging from front-line employees to senior executives.  She also jointly conducted comprehensive work environment assessments, developed detailed executive reports and created online, interactive 360-degree feedback systems for several client organizations. 

She received an M.A. in Organizational Development & Behavior from the California School of Professional Psychology and a B.A. in Psychology, with an emphasis in Business Communications, from Boston University.  Marly serves as an adjunct professor for the University of California, San Diego (UCSD) Extension’s HR Certificate Program.  She is a member of the Organizational Development Network, the Society for Human Resources Management, the American Society for Training and Development, and the Society for Industrial Organizational Psychology.

RUBEN R. MORFIN

With over 20 years of hands-on experience in large and small business, non-profits, and governmental organizations in the USA and abroad, Ruben's diverse managing and consulting record encompasses industries in manufacturing, construction, automotive, retail, distribution, agriculture, and diverse services - hospitality, social services, transportation, higher education, training, engineering, etc. Well known organizations include RainBird International, City of Boston, United Way, Budget Rent-a-Car, Union Pacific Railroad, and the Massachusetts Institute of Technology.

The broad mix is based on Ruben's firm belief that diversity enriches tool sets. Even dissimilar sectors, such as businesses, charities, and governments, in their pursuit of excellence often create, borrow, and perfect techniques that guide and teach the other - if not always consciously or willingly. Facilitating the transfer of diverse knowledge is one of Ruben's interests.

Ruben's academic preparation includes Urban Studies, Economics, and Visual Arts (BA, UC San Diego); Socio-Economic Development and Administration (Master's,  MIT); International Business Management (MBA, Ecole Nationale des Ponts et Chaussees, France); complementary coursework at Harvard University; and diverse specialized training at other institutions over the years.

The list of Ruben's "specialties" describes a generalist: organizational design; culture change; leadership and team development; training programs and techniques; cross-functional processes and operations improvement; production/cost assessment and control; survey design and data analysis; policy and procedures development; personnel hiring, managing, and performance assessment; multicultural relations; negotiations, and conflict resolution; strategy; and marketing. He is fluent in English and Spanish, functional in French, and literate in Portuguese and Italian.

SHARI MRAZ

Shari Mraz has more than 18 years of experience in customer service, sales and marketing with a number of consumer and industrial companies. She has developed effective training and promotional tools for field sales and marketing. Shari’s belief in the importance of customer satisfaction has been the key in her success at developing effective working relationships with all aspects of businesses, from manufacturing to sales.

Her areas of specialty include customer service, sales, marketing, and customer relationship management.

Shari has held a variety of management, sales, marketing, and customer service positions with Boise Office Solutions, Avery-Dennison, Hoffer Plastics, US Precision Glass, Nitto Kohki USA, and S-B Power Tool.

She received her BS in Business Administration from Illinois State University, and her MBA in Marketing from De Paul University of Chicago.

JOESEPH V.RAFFA, Ed.D.

Dr. Joe Raffa has over 25 years of experience in leadership, management, and technology development; his education includes a doctorate in Education: Leadership Studies from the University of San Diego, as well as a master of science and bachelors in industrial management and engineering.

Dr. Raffa has served in executive, program, and project management positions for the University of California, San Diego, ARINC Research, General Dynamics, and Ideal Manufacturing Company. As Captain, US Army, he was awarded the ARCOM for his tour of duty with US Army School Europe. Joe serves on the Boards of various San Diego organizations. He has also serves as the Executive Director of the San Diego County Cancer Navigator - recipient of the NACO (National Association of Counties) Achievement Award, and is founder of the Center for Leadership Education (CLE).

Joe’s passion outside management consulting has been the application of science and technology to health issues – with a focus on cancer research. In 1990 he co-authored and presented a paper on cancer information networking at the Venice conference on preventive strategies in medicine. In 1992, his vision of a national cancer data base was launched by the American Cancer Society and today it provides invaluable data to Physicians and Healthcare. In 1994, he was honored with the distinction of “Cavaliere Ufficiale” (Knighthood) from the Republic of Italy for his collaborative leadership and contributions to advancing research.

STEVEN SCHULTZ, Ph.D.

Steven Schultz, Ph.D., has more than 20 years experience providing training in writing, communications, and leadership. Steven has conducted in-house writing seminars to improve the writing skills of technical and business professionals in a variety of industries including; engineering, finance, technology, telecommunications, education, government, manufacturing, life sciences, healthcare, and retail.

Steve’s training programs have comprised both traditional on-site training and electronic distance learning through CDs and on-line instruction. As an editor and writer, he has helped companies improve their client correspondence and project documentation, establish in-house writing standards, and develop marketing materials for responding to RFPs and promoting new business.

For technical projects, Steve writes specifications (developing a new specification template for the Water Reclamation District of Greater Chicago) and edits other high-profile projects, such as civil design reports, airport master plans, stormwater management programs, and environmental impact statements. He edited the EISs for major development at Los Angeles, Seattle-Tacoma, Cincinnati-Northern Kentucky, and Chicago O’Hare airports. His work on proposals has contributed to winning transportation-related projects in Arizona, California, Ohio, Hong Kong, and Canada. He also writes and edits engineering articles for publication.

Steve has taught at several universities—in their English Departments, graduate schools of business, and corporate training divisions. He graduated Phi Beta Kappa from the University of Illinois and was a Class Merit Scholar at the University of Edinburgh, Scotland. His Ph.D. in English is from the State University of New York at Buffalo.

JEFF TOISTER

Jeff Toister has over ten years of training and organizational development experience in a variety of industries including hospitality, call centers, and nonprofits. 

His primary area of expertise is helping organizations achieve “World-Class” customer satisfaction.  Jeff consults in several areas that contribute to service delivery such as leadership development, performance management, employee selection, job design, and new hire training.

He was previously the Director of Training and Development for Ace Parking Management, Inc.  Jeff and his team provided internal consulting services to help operations improve performance in addition to running Ace’s customer service and leadership development initiatives.  His background also includes working for catalog companies such as Chadwick’s of Boston, where he ran the call center training team for two large call centers.  He started his training career with AIESEC, an international nonprofit organization that provided its clients with international recruiting services.

Jeff is a nationally recognized member of the training and development community and is actively involved with the American Society for Training and Development (ASTD).  On a national level, he participated in the pilot version of ASTD’s credentialing program as a team leader for the group that evaluated portfolio submissions.  Locally, he serves on the Board of Directors for the San Diego chapter.

Jeff holds a Bachelor of Science in Business Administration from Boston University.  He is also a certified Professional in Human Resources (PHR).

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